Products and Services

Important Links

Agency Services



Agility Recovery Services: After the disaster is NOT the time to discover you need a plan. Membership in Agility gives you access to everything from computers, to generators, to satellite communication, to complete mobile offices when you need them. These are just a few of the services that Agility provides.

Big I Career Center: Big I Career Center is the premier electronic recruitment resource for the industry. Here, employers and recruiters can access the most qualified talent pool with relevant work experience to fulfill staffing needs. Active job seekers can showcase their skills and work experience to prospective employers to find the best job opportunities, while others can take advantage of networking, training and career development services.

Big I Retirement Services: From 401(k) to disability, dental, and other important agency coverages, Big I Retirement is here to serve independent agents.

Courtesy Computers: Courtesy Computers is a Managed Services Provider ‘MSP’ who is intensely focused on providing quality IT services and solutions to independent agents throughout Florida and the United States. Courtesy stays ahead of the curve in new technologies by constantly evaluating its' services, programs and market areas to ensure they provide the best possible options for their customer’s care, corporate growth and development. There by allowing their customers a technological advantage over their competitors.

CSR24: 24/7/365 service is here. CSR24 provides service during business hours, after business hours, certificate of insurance processing and much more. Give your insureds the service you want without the staffing increase needed to do so.

InsurBanc: Why not bank with an ally? You can rely on InsurBanc for custom products designed to underwrite your success, like acquisition and perpetuation financing, and cash management services perfectly suited to the way you do business. InsurBanc understand independent agents because it’s owned by IIABA.

Office Depot Discount Program: FAIA members have access to office products as discounted pricing. In addition to 68 heavily discounted items, all other items are also discounted below typical Office Depot prices. Shop online and receive next-day delivery to most Florida locations.

Service911: If you’re not ready for 24-hour service but you want to provide customer service for emergency situations, Service911 is what you need. Provided by Artizan Internet, Service911 is just like CSR24 but is only activated in disaster situations.

For More Information on any of our products please contact:

North Florida
Fred Phelps
850-893-4155 ext. 342

Central Florida
Dawn Korzen
850-727-9948

Central and South Florida
Jackie Cook
941-223-5667