Service911 |
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Service911 is your customer service resource in the event of an emergency.
Hurricanes, floods, fires, snowstorms, earthquakes, power outages, acts of
terrorism, management system down, etc. - there is no end to the potential
disasters that could befall your business. What if your office lost power? What
if your phone lines were down? What if you staff could not get to the office?
Insure your agency against those disasters and ensure that your business will
stay operational - servicing customers through any emergency.
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The Service911 Plan Features:
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Toll free telephone number to route incoming policyholder calls. You can switch
lines to the call center at any time before or during a disaster.
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Agency-specific call scripting and escalation procedures to direct claim
notifications and escalate specific emergency calls to designated agency
personnel and/or to carrier centers based on agency choice.
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Weekly policyholder data extract from management system stored on our secure
servers and monitored to ensure currency.
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General email account to direct emails for remote access.
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Agency staff access to all policyholder data from any Internet connection in
the office or remotely to insure staffs ability to conduct business.
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Account Management including proactive contact when there is advanced warning
of a potential disaster, review of transaction volumes, agency assistance if
they are unable to access emails, and more.
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Contingency templates radio ad script, newspaper ad, press announcements, and
more.
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How It Works
It works just like insurance, something you know all about! You pay a
small ongoing fee to extract and store your data as well as reserve telephone
lines and train staff. The service is ready at the time you need it. When an
emergency hits your agency, all you do is activate the plan by contacting
Artizan and well put the resources in place to handle your incoming calls
immediately.
We take care of your business while you take care of your staff and your
family.
For More Information Contact Artizan at:
Phone: 860-925-6020
Email:
info@artizan.com
For More Information on any of our products please contact:
North Florida
Fred Phelps
850-893-4155 ext. 342
Central Florida
Dawn Korzen
850-727-9948
Central and South Florida
Jackie Cook
941-223-5667
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