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Excellence in Customer Care enables your business to stand out from the competition. Artizan Internet Services leverages emerging technologies and superior services to deliver powerful customer care solutions that improve customer satisfaction, increase staff productivity, and help you acquire new business. Whether you are an agency, broker, MGA or carrier, Artizan offers 24/7 Web-based policy access, after-hours call support, and business continuity services, as well as Web strategies and specialized applications that position your business for success.

Two services to meet the specific needs of your agency!

CSR24 is the only 24/7 Customer Care solution designed for the insurance industry that combines the Internet with telephone access so you can interact with your customers whichever way they want. Offering extended service hours and options is a competitive advantage for your agency helping you to retain valuable customers and secure new business.

Expand Your Customer Care

  • 24/7 24/7 Internet access
  •  Policyholder self-service
  • After-hours or 24/7 call center
  • Online Certificates of Insurance
  • Certificate Tracking Live
  • CSR for claim reporting after hours
  • Agency-branded service
 Raise the Bar of Success
  • Increase sales
  • Improve client retention rates
  • Conduct business through any disaster
  • Increase efficiencies for your staff
  • Escalate policyholder emergencies
  • Reduce your E&O exposure

How It Works

CSR24 leverages the strength of state-of-the-art call center services. Artizan telephone service representatives access the same information that your customers are able to on-line. This allows us to help them perform a wide variety of customer service transactions right over the phone.

We understand that only licensed agents can handle certain customer requests and therefore, we will not council your customers or interpret coverage in any way. All such requests are directed back to the agency for assistance. Furthermore, all transactions are carefully scripted to make sure that the caller understands that no transaction is complete until they have heard back from their agent with confirmation. In the unlikely event of a dispute, all calls are recorded and the transaction data archived to ensure that the call can be reconstructed and the issue resolved.

Client Testimonials
Try An Actual CSR24 System

For More Information Contact Artizan at:
Phone: 860-925-6020 Email:
info@artizan.com

For More Information on any of our products please contact:

North Florida
Fred Phelps
850-893-4155 ext. 342

South Florida
Jackie Cook
941-223-5667